MY COMBINED TERMS & CONDITIONS OF USE - PRIVACY POLICY - DELIVERY & SHIPPING

The following relates to the usage of 'PhillipaBowers.co.uk' and all of its related services. By using this website, you agree to the following terms & conditions of usage.

PRIVACY POLICY

For the purposes of processing and delivering your order, I will require some personal information from you. This information is stored securely on my website and can be recalled for repeat usage when a customer account is created. It usually consists of your name, address, phone number and email address.

I never disclose this information to any third party nor use it for personal gain or profit. I do reserve the right to contact you very occasionally with news about my work.

You may request deletion of your account by contacting me through the available methods shown on this website from your account email address.

CONTRACTUAL AGREEMENT

By purchasing something from my site, you are a entering into a contract of sale with me Phillipa Bowers of 25 Bere Lane, Glastonbury, Somerset, BA6 8BD.

I reserve the right to cancel an order and return all funds paid, should I be unable, for any reason, to fulfill any order placed and thereby extinguishing all obligations under the contract of sale.

SECURE PAYMENT

All payments taken on this website use PayPal as the payment processor. You do not need to have a PayPal account to use your credit or debit card. NOTE: If, however, a card you use IS associated to a PayPal account, you will most likely need to sign in to that account to continue.

I do not store any of your financial data at all. PayPal handles this part of the transaction securely and is responsible for the payment to me.

RETURNS

You may return your item within 14 days as per distance selling regulations, so long as it is in undamaged, saleable condition. The customer is responsible for return postage costs. A full refund up to the cost of the item will be applied but does NOT INCLUDE the original shipping fee, as this was an additional service bought at the time.


DELIVERY DESTINATIONS AND CARRIERS

I use Royal Mail and Courier services (UPS, DHL or similar) to deliver items to mainland United Kingdom. I cannot offer an online postage service for other countries, so please contact me for accurate shipping costs.

My online shop WILL NOT ALLOW orders to complete if your shipping address is outside of the United Kingdom. You can however, still go through the checkout and sign-up process and I will be able to retrieve your shopping cart and complete the order via email or phone. A link will then be sent to your email to complete the payment process, complete with accurate shipping costs.

DELIVERY TIME

Generally, if an item is in stock, you can expect delivery within 1-2 working days for small items, or up to 5 working days for larger pieces. This allows for the careful nature of the packaging, particularly with frailer or delicate pieces.

If the piece is not in stock, it may take longer to deliver, as it will be custom-made to fulfill the order. In these instances, where the delivery time is considerable (more than 14 days), then I will inform you accordingly and you may naturally choose to cancel the order.